Designing for social change
We work with individuals and organisations that want to create social change.
We’re a team of experts in fields such as user research, service design, and in digital design and development.
We work with individuals and organisations who are working to bring about social change. That might be charities, social entrepreneurs, government, funders, trainers, co-operatives, social enterprises, or corporate social responsibility departments.
After two successful years, Reply is closing in October so that the team can move onto other projects and work, continuing their missions to have a positive social impact. We’ll leave this website up as an archive of the team.
We’re no longer taking on new clients.
Some of our clients
What we do
We only work on projects that have a positive social impact. We do this by ensuring that we have a solid understanding of the problem we’re tackling. By creating design solutions that work. And by measuring the effectiveness of our work so that our clients can continue to improve.
We’ll work with you to understand your audience(s) better and figure out what their challenges are, it might mean looking beyond the audience and understanding the wider social or environmental issue to get to grips with where we can best make change. We have a toolkit of techniques that can get to grips with these complex problems.
We can work together to design the right solution, whether it be a product, service, campaign or initiative. We can co-design with an audience; prototype, build and test. It might be that you need a consultant through a long term transformative project or a product owner to assist with a build.
There are significant ethical considerations when tackling social issues. We can provide consultancy around the ethical dilemmas of your project and run product ethics workshops with your team or at your conference. We can help you measure impact and create an environment where continuous improvement thrives.
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