We’re a team of experts in fields such as user research, service design, and in digital design and development.
We work with individuals and organisations who are working to bring about social change. That might be charities, social entrepreneurs, government, funders, trainers, co-operatives, social enterprises, or corporate social responsibility departments.
After two successful years, Reply is closing in October so that the team can move onto other projects and work, continuing their missions to have a positive social impact. We’ll leave this website up as an archive of the team.
We’re no longer taking on new clients.
Some of our clients
What we do
We only work on projects that have a positive social impact. We do this by ensuring that we have a solid understanding of the problem we’re tackling. By creating design solutions that work. And by measuring the effectiveness of our work so that our clients can continue to improve.
Understand
We’ll work with you to understand your audience(s) better and figure out what their challenges are, it might mean looking beyond the audience and understanding the wider social or environmental issue to get to grips with where we can best make change. We have a toolkit of techniques that can get to grips with these complex problems.
Design
We can work together to design the right solution, whether it be a product, service, campaign or initiative. We can co-design with an audience; prototype, build and test. It might be that you need a consultant through a long term transformative project or a product owner to assist with a build.
Improve
There are significant ethical considerations when tackling social issues. We can provide consultancy around the ethical dilemmas of your project and run product ethics workshops with your team or at your conference. We can help you measure impact and create an environment where continuous improvement thrives.
Working with Reply has been a pleasure. They know their stuff, they ask excellent questions & they helped put our users at the heart of what we do
– Dsposal
Thoughts
Something new
Some emotional preamble It doesn’t happen often, or maybe not quite often enough, that you get the chance to work on something you truly love. Back in the day, before I became a designer, I used to build Harrier Jump Jets. I loved them. They’re beautiful to look at; an honest-to-god magnificent feat of engineering….
The RACI: why it is your friend.
Looking back at a time where I had far too much on, trying to manage too many things that all had to be delivered yesterday, I wasn’t a huge fan of a RACI. They take ages to set up, they can be a faff, sometimes they don’t get filled out at all and sometimes they’re…
Designing things that don’t kill
For those who know me, and who have long endured my friendship, you’ll know I bang on about ethics, and particularly tech ethics, a lot. Just look at the Tech for Good Live podcast if you want an example, or watch this talk that I gave at UX Copenhagen. A bit of a warning though…